Shipping guidelines

XO Private is committed to bringing you the finest products and superior customer service. We take pride in making certain that each item ordered is delivered in a timely manner and in excellent condition. We use professional shipping companies such as FedEx, UPS, DHL and TNT. The volume of gifts we ship throughout Europe on a daily basis allows us to offer premium shipping services at very competitive costs.

We offer delivery Monday to Friday throughout Europe. Saturday delivery is currently offered in Belgium and France.

Please review the following guidelines and suggestions so that we can best deliver your carefully selected gift. Any questions? Please call or email, our customer service staff will be happy to help you.

Delivery Address Guidelines

Please complete all applicable fields. A phone number is mandatory. Please write the phone number without spaces and without the country code.

If your delivery address (e.g. Ireland) has NO postal code, put 'n/a' in the zip code field.

We do not deliver to P.O. Boxes or military bases.

A signature is typically required for delivery. We deliver during business hours; please use an address where you know the recipient or another adult will be available. In some countries the shipper will leave the parcel in front of the door or with a neighbor when requested in the delivery instructions field. We cannot guarantee that the delivery company will follow these directions. At hospitals or companies we will deliver at the reception desk. The name of the recipient is always on the box, so the recipient can easily be informed.

Customs and Duties Guidelines

Recipients will never be charged duties or custom fees. The amount of your order includes duties and taxes UNLESS it is clearly stated otherwise in the shopping cart and the order confirmation email.

For shipments outside the European Union it is highly unlikely, but possible, that customs will physically inspect the parcel. This can cause a delay of 24-72 hours. We cannot be held responsible for this unfortunate event.

XO Private Responsibilities

XO Private accepts responsibility for the timely delivery of your order in accordance with the selected shipping method. XO Private is not responsible for failed deliveries when (1) the customer provides an incorrect or outdated address, (2) the gift recipient is on vacation or not available, (3) the customer does not promptly (24 hours) provide a corrected/new delivery address, (4) severe weather conditions occur (snow, ice, floods etc). If the delivery company must return a gift to XO Private for any of the above reasons, the customer can be charged for the shipping and handling as well as 20 Euro for the return and cancellation fee.

Terms and conditions

For more details, please see our Terms and conditions.