Contact us

In our efforts to always provide you with the best service when shopping online, we take your questions and comments seriously. Feel free to contact us - we will promptly respond to your inquiry!

1. Question about an order I have placed.
1.1. How can I reset or retrieve my account password?

If you have forgotten your old password or need a new one, you can request that here.

1.2. How can I track the delivery status of my order?

You can access all information about your order at your account center. You will see the order's status and have access to delivery tracking information.

1.3. How can I confirm that my payment was processed correctly?

You will receive an email confirming your payment once it is completed (when paying by credit card or PayPal). You can also verify the payment status at your account center.

1.4. I need to correct or check an order that I just placed.

You can review all order details and take action at your account center. Changes you can make at the account center:

- Change the gift message (only if the gift has not been packed or shipped)

- Edit your contact name, address and phone number

If the system does not allow you to make any of these changes, please call or email the customer service team for further assistance.

1.5. My question is not listed above.

Please call us during business hours at the number(s) below, or email us your questions including as much detail as possible.



We received your request, we will contact you soon.

Phone: +32 (0)51 69 95 05
Fax: +32 (0)51 69 68 37
Office Hours for our Online Store:
Int: Monday-Friday: 8AM - 6PM (GMT+1)

2. I am interested in placing an order but have some questions first.

Please send us your questions being as specific as you can. You can also call us during business hours at the numbers below.



We received your request, we will contact you soon.

Phone: +32 (0)51 69 95 05
Fax: +32 (0)51 69 68 37
Office Hours for our Online Store:
Int: Monday-Friday: 8AM - 6PM (GMT+1)